Troubleshooting

The app doesn’t come back after signing in

• If your browser asks whether to open Loreve, allow it.
• Click the button on the browser page that opens the Loreve app.
• If you see that the sign-in timed out, sign in again.
• If it still doesn’t work, click Cancel in the app and start over.

“Sign in again” appears

You get signed out if you haven’t used the app for a long time or changed your password elsewhere. Click Sign in again.

The agent doesn’t reply

Check the message on screen.

Message	What to check
Couldn’t connect to the agent server.	Check your internet connection and send again
The connection was lost and the response stopped.	Send again. Interrupted requests aren’t charged
Not enough Credits.	Top up or wait for the weekly refill
This model isn’t available right now.	Choose another model below the input box
Too many requests. Please try again in a moment.	Wait a moment and send again
Please update the app to use the agent.	Download and install the latest version from the website

A suggestion can’t be applied

“Couldn’t apply because the file changed in the meantime” means that part changed after the suggestion. Ask the agent to suggest it again.

Korean input drops or repeats characters

• If you use a third-party input method (IME), try the default Windows Korean IME.
• If the problem continues, note what you typed and how, and contact us.

“Lines that couldn’t be read” are reported

A character, codex, or schedule file has broken lines. This usually happens after editing the file in another program. Loreve skips those lines but doesn’t delete them. Restore the file or fix the broken lines and it’s read again.

I opened a project but no episodes show

• Make sure you chose the project folder itself. Episodes must be in its manuscript folder.
• If you moved the project folder, open the new location with Open existing folder in the Vault manager.

Still stuck?

See Contact us.